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Table 1 Variables to the evaluation of the quality of oral health services by users

From: User satisfaction with public oral health services in the Brazilian Unified Health System

Access to oral health services

 1 Does the team announce office hours of the unit?

No; Yes

 2 Do the office hours of the dental service meet your needs?

No; Yes

Receptivity of spontaneous demand

 3 When do you seek dental care without an appointment, are listened to?

No; Yes, sometimes: Yes, always

Integral health care

 4 Is the dental office a reserved place (is there privacy)?

No; Yes

 5 During consultations, how often are you advised by oral health professionals regarding oral health care?

Always; Most of the time; Almost never; Never

 6 During consultations, does the professional make notes in your medical record or card?

No; Yes, sometimes; Yes, always

Bonding, accountability, and coordination of care

 7 During consultations with oral health professionals, do you think the query time is enough?

No; Yes, sometimes; Yes, always

 8 At this health unit, are you treated by the same dentist?

Never; Almost never; Most of time; Always;

 9 When you stop treatment for any reason or do not appear for a dental appointment, do the professionals make contact to ask you what happened and resume the care?

Never abandoned or missed; No; Yes, sometimes; Yes, always

  1. Source: External evaluation questionnaire of the second cycle of the PMAQ-AB, module III, 2013