From: User satisfaction with public oral health services in the Brazilian Unified Health System
Access to oral health services | |
1 Does the team announce office hours of the unit? | No; Yes |
2 Do the office hours of the dental service meet your needs? | No; Yes |
Receptivity of spontaneous demand | |
3 When do you seek dental care without an appointment, are listened to? | No; Yes, sometimes: Yes, always |
Integral health care | |
4 Is the dental office a reserved place (is there privacy)? | No; Yes |
5 During consultations, how often are you advised by oral health professionals regarding oral health care? | Always; Most of the time; Almost never; Never |
6 During consultations, does the professional make notes in your medical record or card? | No; Yes, sometimes; Yes, always |
Bonding, accountability, and coordination of care | |
7 During consultations with oral health professionals, do you think the query time is enough? | No; Yes, sometimes; Yes, always |
8 At this health unit, are you treated by the same dentist? | Never; Almost never; Most of time; Always; |
9 When you stop treatment for any reason or do not appear for a dental appointment, do the professionals make contact to ask you what happened and resume the care? | Never abandoned or missed; No; Yes, sometimes; Yes, always |