Table 1 Aspects related to the complaint lodged, according to dentists^a

Regarding treatment

58 %

- No or insufficient result after treatment

24 %

- Incorrect execution of (parts of) treatment

17 %

- A complication after treatment, pain during treatment

15 %

- Critical remarks from a another dentist about treatment rendered

14 %

- No or insufficient aftercare

4 %

- Wrong diagnosis

4 %

- Discontentment about treatment delegated to the oral hygienist

2 %

Regarding treatment

29 %

- An attempt by the patient to squeeze every last drop out of the situation

29 %

Regarding treatment

20 %

- Incorrect attitude towards the patient

9 %

- Insufficient or lacking information about treatment or treatment plan

8 %

- Bad communication/rapport, incomprehension

5 %

Regarding treatment

19 %

- Cost of treatment, bills, uncertainty about payments and/or reimbursements

19 %

Regarding treatment

12 %