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Table 3 Overview of 3 key papers identified from literature review

From: Patient-centred care in general dental practice - a systematic review of the literature

Author

Reference

Country

Research topic

Methodology

Participant group

Analysis

Brief overview

Key features

Kulich, K. R., et al.

(40)

Sweden

Assessment of patient-centred dentistry in dental phobic patients

Qualitative approach using semi-structured interviews based on video analysis of consultation.

30 interviews conducted with 5 dentists working in a clinic treating anxious patients. Based on 2 separate consultations with 15 patients

Grounded theory

Study to ascertain the key features in delivering PCC to anxious patients attending a specialist clinic in Sweden. Model of care developed based on “holistic perception and understanding of the patient.”

• Communication

• Empathy

• Understanding

• Positive outlook

• Patient contact

Loignon, C., et al.

(41)

Canada

Identify effective approaches to providing care for patients living in poverty

Qualitative approach based on semi-structured interviews

Interviews conducted with 8 dentists with experience of treating patients living in poverty

Thematic analysis

Research to determine what features of PCC are most effective in delivering dental care to people in poverty in Canada. Domains based around socio-humanistic approach.

• Understanding

• Empathy

• Non-judgemental

• Overcome social distance

• Direct contact

• Communication

Scambler, S., et al.

(42)

UK

Assessment of professional attitudes towards disability in special care dentistry

Qualitative approach based on focus groups & semi-structured interviews

Sample of 30 participants including dentists and staff working within special care dentistry

Retroductive analysis using a theoretical framework

Study to explore attitudes of staff working in Special Care Dentistry towards disability and provision of dental care. Analysis highlighted importance of PCC and revealed key features.

• Holistic approach

• Individualised care

• Information/support

• Time

• Communication

• Trust